The challenge
What needed to change
Support and sales teams needed natural voice interactions — IVR trees and chatbots couldn't handle complex, tool-using conversations at low latency.
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[17] Voice
VoiceFlow
Voice · Conversational AI · 2024
Low-latency voice agent platform for support and sales — natural dialogue with tool use.
The solution
What we built
VoiceFlow is a low-latency voice agent platform for support and sales: natural dialogue, real-time tool use, and observability for production voice AI.
Capabilities
Platform features shipped to production
- Low-latency realtime voice pipeline
- Natural dialogue with tool use
- CRM and support integrations
- Transcript review and escalation paths
Tech stack
Built with production-grade tooling
WebRTCOpenAI RealtimeNode.jsTwilioRedisObservability
real-time AI
Voice
latency responses
Low
use enabled
Tool
Screenshots
Product in context
Next step
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