The challenge
What needed to change
Guest inquiries overwhelmed front desk staff — reservations, amenities, and service requests needed 24/7 routing without losing the human touch.
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[13] Hospitality
FourSeason Chatbot
AI · Guest Support · 2024
Conversational assistant for guest inquiries, reservations, and on-property service routing.
The solution
What we built
A conversational assistant handles guest inquiries, reservation changes, and on-property service routing with escalation to staff when needed.
Capabilities
Platform features shipped to production
- 24/7 guest inquiry handling
- Reservation changes and routing
- On-property service escalation
- PMS integration and analytics
Tech stack
Built with production-grade tooling
OpenAILangChainNode.jsWebhooksPMS integrationAnalytics
guest support
24/7
inquiry routing
Instant
escalation paths
Human
Screenshots
Product in context
Next step
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