The deflection trap: why your AI support bot looks successful and isn't
A 70% deflection rate can hide failing support: measure confirmed resolution, repeat contacts, and segment-level failure instead of tickets avoided.
Oct 20265 min read
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AI Products
Articles filed under AI Products in the journal.
4 articles on ai products from QuantaloomAI.
Designing for the Moments AI Gets It Wrong
Classify LLM failures, verify outputs against source data, and design recovery paths so users can catch mistakes before they matter.
Oct 20265 min read
Users don't adopt AI features. They adopt outcomes.
Your AI feature has 12% adoption and the team debates model upgrades. Adoption is a product problem — users don't adopt AI features, they adopt outcomes.
Oct 20265 min read
Latency budgets: the hidden AI product killer
Latency kills AI products silently: users abandon slow features even when answers are good. Set latency budgets, stream tokens, trim context, measure p95.
Oct 20264 min read